How Understanding the Nuances of the English Language Can Improve Customer Happiness by Nevena Tomovic

Our 4th Customer Happiness meetup is scheduled for March 22nd. With this in mind, I’d like to announce our first speaker – Nevena Tomovic!

First Talk

NevenaNevena comes from a multilingual background having grown up bilingually with Serbian and English. She went on to study Italian and German having taken a deep interest in languages and communication. She is currently working at Devana in the Growth Team, using her expertise to help market ManageWP, as well as lending a helping hand to the Customer Happiness Team in bettering their language skills.

How Understanding the Nuances of the English Language Can Improve Customer Happiness

Her presentation will focus on the role that language, in particular the use of the English language, plays in building a relationship with customers. Putting aside the use of technical language, what is the best way to help your customer support team in expressing themselves clearly and sympathetically towards customers? How to understand what is “casual” language and what is acceptable in the sphere of customer service? She will explain how to do this effectively if English is not your first language and how they address this issue at ManageWP.

Published by

Davor Altman

Happiness Engineer at Automattic, WordPress and Customer Service enthusiast and chess fanatic.

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