Second talk at the upcoming CH meetup will be held by Marko Nikolic – a support specialist who is currently delivering happiness @wp_rocket. WordPress addict since 2008. with main focus on helping companies to improve customers experience and end users to stop worrying about that “Fatal Error:” message that tends to ruin their day.
Impress your customers – easy or not?
In this presentation, Marko is going to talk about the best practices in delivering valuable solutions to your customers. By presenting 3 levels of direct communication in solving issues, we will (together) go through traits and solutions that could affect customer’s experience about you and your business.