First talk – Assuring the Happiness of Top Eleven players by Ana Celeste Almeida Misković

I am pleased to announce our first speaker for the 5th Customer Happiness meetup in Belgrade! Ana is a Brazilian living in Serbia for 5 years and she’s been working in Nordeus for 4 years now and currently, as a Player Support Specialist, she is fully focused on assuring the best experience to their Top Eleven players when they contact Support. At the 5th Customer Happiness … Continue reading First talk – Assuring the Happiness of Top Eleven players by Ana Celeste Almeida Misković

New Venue and Job Board Info

Our 5th meetup is approaching and I wanted to announce a few changes that will happen compared to the last meetup we had. First of all, the meetup will be held at Impact Hub Belgrade in Makedonska 21. Please check http://belgrade.impacthub.net/­ for more information 🙂 Also, before the first speaker rocks the stage, we’ll have our first ever job board! Basically, every company that is looking … Continue reading New Venue and Job Board Info

Videos From the 4th Customer Happiness Meetup

For the first time since Customer Happiness Meetups in Belgrade exist, we were able to capture the talks on video. Below are the slides and videos of the presentations. Enjoy 🙂 Impress your customers – easy or not by Marko Nikolic Marko Nikolic – impress your customers – easy or not from Marko Nikolic Video of the presentation! How Understanding the Nuances of the English … Continue reading Videos From the 4th Customer Happiness Meetup

How Understanding the Nuances of the English Language Can Improve Customer Happiness by Nevena Tomovic

Our 4th Customer Happiness meetup is scheduled for March 22nd. With this in mind, I’d like to announce our first speaker – Nevena Tomovic! First Talk Nevena comes from a multilingual background having grown up bilingually with Serbian and English. She went on to study Italian and German having taken a deep interest in languages and communication. She is currently working at Devana in the Growth Team, … Continue reading How Understanding the Nuances of the English Language Can Improve Customer Happiness by Nevena Tomovic

3rd Customer Happiness Meetup – Impressions

It is quite easy to describe the 3rd Customer Happiness Meetup – it was an awesome and completely unique experience! For the first time, we’ve had presentations in English and from what I can deduce, all the attendees loved this innovation 🙂 I am happy to see that our community is rising every day and I am looking forward to taking part in many more CH meetups in … Continue reading 3rd Customer Happiness Meetup – Impressions

If You Can Make a Difference, Don’t Hesitate

I like to tell it how it is. Fire people, don’t “downsize” or “rightsize” them. Divorce your spouse, don’t “pivot romantically”. We’re so used to repackaging the truth, that it’s hard to separate fact from fiction. Customer Happiness is one such term. When I first heard it, it translated into “mind-numbing customer support position, where you lie to your clients, and they in turn verbally … Continue reading If You Can Make a Difference, Don’t Hesitate

Why Looking out for Your Users Is Win-Win by Jacklyn Giron

Jacklyn Giron is a co-founder and product developer of Smashrun – a data visualization platform for runners. Her professional background is in Client Development and Data Analytics for S&P’s Capital IQ, where she spent most of her time analyzing large financial data sets for banking professionals. She is an alumna of the Start-Up Chile Program – a global accelerator that awards $40K of equity-free seed … Continue reading Why Looking out for Your Users Is Win-Win by Jacklyn Giron