Šesti Customer Happiness Meetup – Video Snimak

Hvala još jednom svima! Utisci sa meetupa su sjajni, a video snimak cele panel diskusije je dostupan ovde 📹

Pridružite nam se u Meetup grupi, na Slacku, na Facebook grupi i Twitteru! Jel imate predlog za sledeću temu? Da li biste želeli da održite predavanje, učestvujete u panel diskusiji ili sponzorišete ovaj meetup? Pišite!

Do sledećeg vidjenja 🙂

Održan šesti Customer Happiness meetup u Beogradu

U Privrednoj komori Beograd, juče je održan šesti Customer Happiness meetup i poslednji u ovoj godini, na kojem su učestvovali  domaći stručnjaci iz sveta korisničke podrške.

Continue reading Održan šesti Customer Happiness meetup u Beogradu

Call for Sponsors!

Having events like Customer Happiness meetups, couldn’t have lasted this long without our sponsors. I’d like to publicly thank all the sponsors who helped us in the past:

If I left someone out, please let me know so that I can add you to the list! Also, the upcoming meetup on December 20th, will not go without swag! This time, visitors will enjoy the swag provided by Nordeus and Siteground! Belgrade Chamber of Commerce will provide us with the venue and GoDaddy will be in charge of the photos and the video of the event while Limundo will advertise the event.

If you’d like to help us make Customer Happiness meetups even more awesome, you can help us by becoming a sponsor! You can reach out to us at our contact page. Thanks!

Novi učesnik panel diskusije – Miloš Grabić

Došlo je do male izmene po pitanju učesnika predstojeće panel diskusije 20. decembra. Umesto Jovana Šikanje, pridružiće nam se njegov kolega – Miloš Grabić!

Miloš poslednje 3 godine vodi tim korisničke podrške u LimundoGradu, kompaniji koja stoji iza Limundo, Kupindo i Oglasindo platformi.

U LimundoGradu je stekao 5 godina iskustva u komunikaciji sa korisnicima i naučio mnogo o tome šta sve treba (i nikako ne treba!) da radimo da bismo svi zajedno bili srećniji i zadovoljniji. U slobodno vreme voli da čita, prati novosti iz sveta tehnike, provodi vreme sa svojom ćerkom, ali i da deli svoja (sa)znanja sa drugima.

Vidimo se uskoro!

Panel diskusija – Karijera u Customer Happiness-u!

Na 6. Customer Happiness meetup-u, imaćemo po prvi put panel dikusiju! Glavna tema panela će biti Karijera u Customer Happiness-u i imaćemo priliku da čujemo mišljenja domaćih stručnjaka. Da li je moguće napraviti karijeru u sferi Customer Happiness-a? Kakva je trenutna situacija po ovom pitanju u našoj zemlji? Vidimo se 20. decembra u Privrednoj komori Beograda da saznamo šta o tome imaju da kažu:

Jovan Šikanja

Jovan brine o sigurnosti svojih klijenata i specijalista je za sprečavanje online prevara prilikom e-trgovine. Radi za najveću aukcijsku kuću u Srbiji – Limundo! Svakodnevno pronalazi nove načine da detektuje i spreči online prevare.

Jovan je i InfoSec entuzijasta i haker! Osnivač je udruženja gradjana eSigurnost.org i autor je InfoSec bloga Esigurnost.net. U saradnji sa RNIDS, često drži predavanja studentima na temu InfoSec-a i podizanju svesti o online bezbednosti.

Petar Atanasovski

Petar je vodja ManageWP Customer Happiness tima u kompaniji GoDaddy. Bivši je predsednik AIESEC Srbije, voli vaterpolo, brodove, svira gitaru i istražuje nove biznis trendove. Studirao je informatiku na Matematičkom fakultetu u Beogradu.

Kad se ne bavi Customer Experience-om, pomaže ljudima da se profesionalno razvijaju, pravi nove proizvode i trudi se da učini svet boljim mestom.

Dane Popović

Rodjen 4.1.1990. u Beogradu. Kao srednjoškolac, pohadjao seminar psihologije u Istraživačkoj Stanici Petnica. 2009. upisuje Visoku školu Elektrotehnike i Racunarstva na smeru Audio i Video tehnologije, i tri godine kasnije postaje Diplomirani inženjer audio i video tehnologija.

Posle nekoliko part – time poslova u struci, zapošljava se u NCR-u kao Customer Care Representative i godinu dana kasnije prelazi na poziciju Technical Support Specialist.

Ivana Ćirković

Voditeljka panel diskusuje! Ivana je konsultant za Social Media, Digitalni Marketing i PR, zaljubljenik u Njujork i WordPress.

Nakon dugogodišnjeg iskustva u digitalnim vodama i radu sa poznatim i priznatim klijentima, Ivana je otvorila agenciju za digitalni marketing KickStart u okviru koje, pored usluga digitalnog marketinga i ePR-a, radi edukacije i treninge zaposlenih u kompanijama iz oblasti digitalnog poslovanja.

Vidimo se 20. decembra u Privrednoj Komori Beograda!

Building the Experience: for Customers and for Yourself

Nobel Coaching – a US-based, fully virtual company with a talent sources from all over the world – is looking for people-oriented Advisers (Customer Care representatives).
Nobel Coaching

Nobel Coaching helps individuals and families to succeed through our online coaching and educational service. For individuals and families, we provide Coaching to unlock motivation and achieve personal goals. For families, we combine Coaching with Tutoring to accelerate learning while helping students learn how to learn.

Nobel Coaching is dedicated to mindful existence, innovation in education and providing a high quality of life for our global staff of dedicated professionals.

You can learn more about us by visiting www.nobelcoaching.com .

WE ARE LOOKING FOR:

  •   Adviser. Our Advisers are the crucial point of contact with the clients and he or she:
    • Helps our clients learn more about our service and select the best solution for their unique needs
    • Coordinates meetings with the Coach and Tutors and ensures that Client’s and Team’s schedule is always up-to-date;
    • Helps experience the best of Nobel Coaching & Tutoring, being a part of Nobel Team:

Nobel Team
HOW TO APPLY?

Nobel Coaching will also attend the upcoming Customer Happiness meetup and you’ll have a chance to meet them in person and ask any questions regarding the company and the job opening. See you there!

6th Customer Happiness Meetup – Panel Discussion

The date is set! On December 20th at 18:00, we are continuing with the Customer Happiness story. The venue will once again be Belgrade Chamber of Commerce, in Kneza Miloša 12.

This time, we’ve prepared something new. Instead of the classic talks, there will be a panel discussion! You’ll have a chance to listen to the Customer Happiness experts and how they tackle various challenges in their everyday work to deliver happiness to their customers.

More information about the participants will come soon. Stay tuned! And see you on December 20th!

Announcement

We’ve been quiet since the last meetup but only because we were planning something big!

I’ve been organizing the meetups for more than a year and it was a fun ride. I’ve had lots of help from my friends and our sponsors and it was a great experience. However, at one point I realized that, if Customer Happiness community and meetups are ever going to get to the next level, a change needs to be made. Therefore, after lots of contemplation and discussions, I think that the best way to improve Customer Happiness is to open it up publicly so that people can contribute and help with the organization.

The thing is, everyone was always able to do this and help the organization and community, but without publicly announcing this, it might have gone under the radar.

I only have one priority regarding this group and I really want it to remain as such in the future – Customer Happiness needs to be recognized, taught, and used and it should become an appreciated profession.

I consulted with a couple of people who helped this meetup going all this time and most of them agreed to become a part of the organizing team. I’ll reach out to a couple of more people in hope to gather a strong base of 10 organizers!

Anyone interested in contributing and helping us spread the word about Customer Happiness, growing our community, and organizing the meetups and online content, please don’t hesitate to reach out! You can find us on Slack, Facebook, you can send an email to the contact form, or you can message me inside the Meetup group. We’ll be glad to have you!

The next items on our agenda are:

  • Start publishing posts on a regular basis
  • Organize the next meetup in December
  • Create different sponsorship packages

We’ll reach out again soon to announce the exact date of the next meetup. Stay tuned!

Cheers 🙂

The 5th Customer Happiness Meetup Video

The fifth Customer Happiness meetup was a blast! Thank you all for coming and kudos to our awesome speakers Ana, Pavle, and Nenad for fantastic talks! And big thanks to our sponsor for this meetup – Nordeus!

If you missed it, though, the link to the video is here 🙂

P.S. It is uploaded to Dropbox and to view the complete video, you can either download it or use the mobile app. Enjoy!

Third Talk – Customer Happiness for Community Building by Pavle Krivokuća

Pavle KrivokućaThe third and final talk on July 14th will be held by Pavle Krivokuća, one of Impact Hub Belgrade Makers and Chief of operations, holds 8 years of experience in business development, project & event management, and leadership development. As a certified international trainer and facilitator, he has delivered over 260 hours of content and produced over 220 events. He is a co-founder of 2 non government organizations, 2 startups and one movement and is an active member or alumni of 8 international organizations. Throughout these years he has led over 180 people directly as well as 530+ people indirectly. He is a license holder for “Incitement” Serbia, international motivational platform present in 30+ countries. He strongly believes in following your own WHY and the potential of aligning it with all aspects of your life!

Customer Happiness for Community Building

Impact Hub Belgrade is a part of a global network(community) of 86+ Impact Hub’s around the world with some 15000+ change making members world wide. With more then 500k people using the services annually customer happiness for Impact Hub is very important. Having such a diverse operations with grass root growth Impact Hub is manly focused on building a community. The community of change makers, impact entrepreneurs and sustainable work overall. As it is organic and community driven voice and needs are very important. In his presentation, Pavle will cover their process of member attraction, engagement, and retention through the usage of both online and offline tools and resources.