First talk – Assuring the Happiness of Top Eleven players by Ana Celeste Almeida Misković

Ana Celeste Almeida MiskovićI am pleased to announce our first speaker for the 5th Customer Happiness meetup in Belgrade! Ana is a Brazilian living in Serbia for 5 years and she’s been working in Nordeus for 4 years now and currently, as a Player Support Specialist, she is fully focused on assuring the best experience to their Top Eleven players when they contact Support. At the 5th Customer Happiness meetup, she will share with us some of Nordeus’ practices in order to assure happiness to their players.

Assuring the Happiness of Top Eleven players

Ana will talk about their main pillars to assure the happiness of Top Eleven players. She’ll touch the subjects of Policies, Quality Assurance, Motto and the importance of feedback to the product team.

Don’t miss Ana’s talk on July 14th at 18:00 at Impact Hub in Makedonska 21. See you there!

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Davor Altman

Happiness Engineer at Automattic, WordPress and Customer Service enthusiast and chess fanatic.

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