Impress your customers – easy or not by Marko Nikolic

Marko NikolicSecond talk at the upcoming CH meetup will be held by Marko Nikolic – a support specialist who is currently delivering happiness @wp_rocket. WordPress addict since 2008. with main focus on helping companies to improve customers experience and end users to stop worrying about that “Fatal Error:” message that tends to ruin their day.

Impress your customers – easy or not?

In this presentation, Marko is going to talk about the best practices in delivering valuable solutions to your customers. By presenting 3 levels of direct communication in solving issues, we will (together) go through traits and solutions that could affect customer’s experience about you and your business.

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Davor Altman

Happiness Engineer at Automattic, WordPress and Customer Service enthusiast and chess fanatic.

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