Premium Services at Automattic – A Happiness Engineer’s Story by Stefan Carstocea

Our third and final talk at the upcoming Customer Happiness meetup will be held by Stefan Carstocea, a Happiness Engineer at Automattic. Stefan is the first Automattician in Romania, and he spends his time creating amazing experiences for the VaultPress, Akismet, and Polldaddy clients. He started out by building WordPress websites and coordinating the support team at an independent theme company. When he is not … Continue reading Premium Services at Automattic – A Happiness Engineer’s Story by Stefan Carstocea

Impress your customers – easy or not by Marko Nikolic

Second talk at the upcoming CH meetup will be held by Marko Nikolic – a support specialist who is currently delivering happiness @wp_rocket. WordPress addict since 2008. with main focus on helping companies to improve customers experience and end users to stop worrying about that “Fatal Error:” message that tends to ruin their day. Impress your customers – easy or not? In this presentation, Marko is going … Continue reading Impress your customers – easy or not by Marko Nikolic

How Understanding the Nuances of the English Language Can Improve Customer Happiness by Nevena Tomovic

Our 4th Customer Happiness meetup is scheduled for March 22nd. With this in mind, I’d like to announce our first speaker – Nevena Tomovic! First Talk Nevena comes from a multilingual background having grown up bilingually with Serbian and English. She went on to study Italian and German having taken a deep interest in languages and communication. She is currently working at Devana in the Growth Team, … Continue reading How Understanding the Nuances of the English Language Can Improve Customer Happiness by Nevena Tomovic