If You Can Make a Difference, Don’t Hesitate

I like to tell it how it is. Fire people, don’t “downsize” or “rightsize” them. Divorce your spouse, don’t “pivot romantically”. We’re so used to repackaging the truth, that it’s hard to separate fact from fiction. Customer Happiness is one such term. When I first heard it, it translated into “mind-numbing customer support position, where you lie to your clients, and they in turn verbally … Continue reading If You Can Make a Difference, Don’t Hesitate