Valuable Customer Happiness Articles


At the last meetup, one of the attendees asked Nemanja whether he can point to some articles on the subject of Customer Happiness and whether he writes about it on his personal blog.

I’d like to use this post as a sort of repository of articles Nemanja and I wrote so far on this subject. Let us know what you think about them in the comments!

How To Approach Unhappy Clients

How to Gauge Customer Sentiment in a Support Request

In Search of a Better Support Email – part 1

Customer Happiness’ Most Wanted

4 Lessons Learned in ManageWP Support

Don’t Let an Email Signature Ruin Your Business

Published by

Davor Altman

Happiness Engineer at Automattic, WordPress and Customer Service enthusiast and chess fanatic.

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